Social Capital Moderating Roles towards Relationship of Motives, Personality and Organizational Citizenship Behavior: Cases in Indonesian Banking Industry

October 15th, 2011

By: D.Wahyu Ariani*

The goal of this research is to test social capital as the moderating variables of the relationship model between core self-evaluation personality, motives and organizational citizenship behavior. The research integrates the use of attribution, social exchange, core self evaluation theories, and two raters of organizational citizenship behavior. A survey is conducted by using questionnaires from the previous research. The questionnaires were sent to 128 branches of the bank industry located in 16 major cities in Java. The samples consisted of 636 tellers and 129 head tellers. Validity and reliability tests were used to evaluate the questionnaire contents. The Structural Equation Modeling (SEM) was employed to test the relationship among the variables.

The results proved that social capital moderates the relational model between core self-evaluation personality, organizational concern motives, pro-social values motives, impression management motives and organizational citizenship behavior. The results also show that self-rating and supervisor-rating differ significantly from respect to organizational citizenship behavior. Both are valid and have an equal effect on the organizational citizenship behavior. A thorough discussion on the relationship among the variables as well as on self and supervisor-rating is presented in this paper.

Keywords: organizational citizenship behavior, organizational concern motives, pro-social values motives, impression management motives, core self-evaluation personality, social

The Influence of Corporate Social Responsibility Activity toward Customer Loyalty through Improvement of Quality of Life in Urban Area

April 20th, 2011

By: Tengku Ezni Balqiah, Hapsari Setyowardhani, and Khairani

The success of Corporate Social Responsibility (CSR) activities can create competitive advantage by influencing customer responses to firms’ offering. Customer’s awareness of CSR activity will influence their loyalty through their perception that activity can improve society’s quality of life where the CSR activities were implemented. The objective of this study is to evaluate the relationship between CSR awareness and loyalty that mediated by CSR Belief, Company Ability Belief, Quality of Life, and Company Reputation using Structural Equation Modelling (SEM). The result shows little differrences among five firms/brands as the object of the research, that are beverage, soap, car, lubricant, and cigarette. This result has an implication for the firm that CSR activities are not just cost center activities, but also can create reputation, and in the long run can create customer loyalty that contributes to
firm’s financial benefit.

Keywords: Corporate social responsibility, quality of life, company reputation, loyalty

Intellectual Capital: A Focus on Human Capital Reporting Practices of Top Malaysian Listed Companies

April 20th, 2011

By: Norhayati Mat Husin, Noormala Ahmad, and Raedah Sapingi

This paper aims to examine the extent of human capital (HC) reporting among top Malaysian companies and introduce an HC reporting guideline that can be used by Malaysian companies and regulator. It begins by developing the HC framework based on previous intellectual capital (IC) frameworks. This framework is then used to examine each of the top 100 Malaysian companies listed on the Bursa Malaysia in year 2008. Using the content analysis method, it reviews the annual reports of these companies to determine the extent of HC reporting. The findings of this paper highlight the need for the development of IC framework particularly on HC. HC differences were also identified between Malaysia and other countries such as Sri Lanka and Australia, and it is argued that these differences can be attributed to the social, economic, and political factors.

Keywords: Human capital, intellectual capital, Malaysia

Relationship between Organizational Justice Perception and Engagement in Deviant Workplace Behavior

April 20th, 2011

By: Muhammad Irfan Syaebani* and Riani Rachmawati Sobri**

Deviant workplace behavior is not something unusual and is prevalent in organizational dynamics. It is found in all types of organizations and in all levels of positions. This deviance is costly not only in financial, but also in social and psychological terms. This research aims to reveal whether there is any association between organizational justice perception and engagement in deviant workplace behavior since so many scholars argue that organizational injustice can serve as one of the causes to workplace deviance. Three forms of organizational justice are used in this research; they are: distributive, procedural, and interactional justice. Additionally, two dimensions are used to classify deviant workplace behavior, which are severity and target. Putting these two dimensions into low-high continuum, it helps to develop a typology of deviant workplace behavior into four classifications: production, political, property, and personal aggression. Result findings show us that organizational justice perception play important role in the occurrence of deviant workplace behavior. However, it is not the sole predictor since only one deviant workplace behavior (out of twelve) which correlates significantly with one form of organizational justice.

Keywords: Deviant workplace behavior, organizational justice, distributive justice, procedural justice, interactional justice, production deviance, political deviance, property deviance, personal aggression